Logging In
Question:
How can I access the Register Now Client Administration facility?
Answer:
When your account is set up, Register Now will provide you with a User Name and Password to access the
Register Now Client Administration facility. You can not access this facility unless you have a valid
User Name and Password. You can access the Register Now Client Administration facility by
clicking here.
Question:
How do I use the Register Now Client Administration facility?
Answer:
Download the User Manual for the Register Now Client Administration facility by
clicking here.
Question:
I have forgotten my User Name or Password.
Answer:
Send a client support request to Register Now by
clicking here. Register Now will then reset your password and advise you
via email once this is complete.
Weekly Invoicing
Question:
When is money transferred to my bank account?
Answer:
Register Now's weekly invoicing cycle runs from Tuesday 6:00 pm until the following Tuesday at 5:59 pm.
Money is transferred into our client's bank accounts on Wednesday of each week. You will have access to
these funds once they clear through your bank, which is usually by Thursday or Friday each week. Our
system sends you an email each Wednesday once invoicing is complete to advise you that funds have been
transferred into your bank account.
Refunds and Chargebacks
Question:
I would like to give one of my customers a refund for a payment made through the Register Now website.
How can I do this?
Answer:
You need to send an email authorising the refund to Register Now. Once Register Now receives a refund
authorisation request from you, we will refund the entire amount of the payment back to the person's
credit card. Register Now clients should be aware that refund processing fees apply for this service,
which are outlined in our Refund Policy
(click here to access our Policies page).
Question:
What is a Chargeback?
Answer:
A Chargeback occurs when a person challenges a Register Now transaction on their credit card statement
through their bank. Chargebacks may occur when people do not realise that payment processing is being
provided by Register Now for your organisation. Register Now clients need to be aware that they are 100%
responsible for any chargebacks received for people making payments to their organisation
(click here to access our Policies page).