Credit Card Processing
Question:
Which credit cards can I use?
Answer:
You can use Visa or Mastercard.
Question:
My payment has been declined and I don't know why.
Answer:
There are many reasons why your payment may have been declined. The most common cause is data
entry errors including: entering an invalid card number or invalid expiry date. All credit card
transactions are processed in real-time through the financial network by your bank (whoever issued
the credit card), so if you are sure that you entered the credit card details correctly you may
have to contact your branch to ask why the transaction is being declined.
Question:
Register Now is on my credit card statement but I don't know why.
Answer:
Register Now provides online payment services to a variety of organisations. If there is a transaction
on your credit card statement with the name of Register Now, that means you made a payment to someone
using our services. If you can't remember what the payment was for, please
contact us and we will be happy to explain the details of that particular
payment.
Account Set Up Questions
Question:
How can I set up an account to use Register Now for my website?
Answer:
To setup your account we need various pieces of information from you. We will send you a setup information
file when setting up your account so you can provide us with the relevant information. A service agreement
also needs to be signed and faxed to us. A general account setup can occur within the same day for your
information to appear on our website and be active for use.
Technical Information
Question:
What is encryption?
Answer:
Our website uses Secure Sockets Layer (SSL) encryption for all registration and payment pages.
This means that your personal details and credit card information are safe to enter while the
session is being encrypted. You will notice the website browser padlock and 'https:' in the
address bar of your browser confirming that our payment pages use SSL encryption.